ConvertLoops

Terms of Service

Effective date: May 27, 2026

These Terms of Service ("Terms") govern your use of ConvertLoops, a software service operated by Digital Gravity, Inc. ("we", "us", or "ConvertLoops"). By creating an account or using the service, you agree to these Terms.

1. The Service

ConvertLoops provides hosted software for building and tracking marketing surfaces, including managed pages, a third-party visitor tracker, and email sending. The features available to you depend on the subscription plan you select.

2. Account Eligibility

You must be at least 18 years old to create an account. You agree to provide accurate registration information and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

3. Acceptable Use

You agree not to use the service to:

We may suspend or terminate accounts that violate this section.

4. Subscriptions and Billing

Subscription fees are charged in advance in US dollars on the cadence you select (monthly or annual). Billing is processed by Polar (polar.sh) as merchant of record. By subscribing, you authorize recurring charges to your selected payment method until you cancel.

Plans, features, and prices may change. We will notify you by email before any change affects your account.

5. Refund and Cancellation Policy

You may cancel your subscription at any time through the customer portal accessible from your account. Cancellation takes effect at the end of the current paid billing period. You retain access to the service through that period.

We do not provide prorated refunds for unused time within a paid period. If you believe you were charged in error, contact [email protected] within 30 days of the charge and we will review the request in good faith.

If a payment fails, we will retry the charge and notify you by email. If the payment remains unresolved for seven days, the account will be suspended; data is preserved and access is restored when payment is updated.

6. Customer Data

You retain all rights to the content you upload or generate through the service, including pages, forms, contacts, and email content ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to operate the service for you.

You are responsible for ensuring you have the legal right to collect, store, and process any personal data you bring into the service, including visitor tracking data from sites you instrument with our tracker.

7. Our Intellectual Property

The service software, design, and documentation are owned by Digital Gravity, Inc. and are licensed, not sold, to you. These Terms do not grant you any rights to our trademarks or branding.

8. Termination

You may terminate your account at any time. We may suspend or terminate accounts that violate these Terms, fail to pay, or remain inactive for extended periods. On termination, we will retain your data for a reasonable period to allow recovery and then delete it.

9. Disclaimers

The service is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose. To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, the total liability of Digital Gravity, Inc. arising out of or relating to the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

12. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new effective date and notify active customers by email if the changes are material.

13. Contact

Questions about these Terms can be sent to [email protected].